At Rustic Woods, we strive to ensure customer satisfaction. Please read our Return & Refund Policy carefully before making a purchase.
Returns Eligibility
We accept returns only under the following conditions:
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The product is damaged, defective, or wrong item delivered
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The issue is reported within 24–48 hours of delivery
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The product is unused and in its original packaging
❌ We do not accept returns for:
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Customized / made-to-order furniture
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Products damaged due to misuse or normal wear & tear
Return Process
To initiate a return:
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Contact us at rusticwoods.official@gmail.com or +91 9414100901, +91 9214100900
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Share your order ID and product images/videos
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Our team will review and approve the request
Once approved, we will arrange pickup or guide you through the return process.
Refund Policy
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Refunds are initiated only after the returned product passes quality inspection
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Refunds will be processed within [7–10 business days]
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The refund amount will be credited to the original payment method
Shipping charges (if any) are non-refundable
Replacement Policy
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Replacement is available for damaged or defective items only
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Replacement depends on product availability
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If replacement is unavailable, a refund will be issued
Delivery Damage
If the product arrives damaged:
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Do not accept the delivery OR
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Take clear photos/videos at the time of delivery
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Inform us immediately within 24 hours
Non-Returnable Items
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Customized furniture
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Clearance sale items
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Assembled or installed furniture
Contact Information
For any return or refund-related queries, contact us:
Email: rusticwoods.official@gmail.com
Phone: +91 9414100901, +91 9214100900